(C): Twitter
The Philippine aviation industry was shaken with three major airlines canceling a significant number of 82 flights together following an emergency technical advisory on the use of certain Airbus planes. The abrupt grounding posed serious delays to domestic and international customers with many of them remaining to find quick rebooking or refunds. In the meantime, Malaysian airline, which is one of the major regional carriers, has not issued any official statement on whether its operations will be affected. This silence has added confusion to travellers intending any connecting travel through Southeast Asia, leading to worry of wider regional interferences brought about by the technical problem.
When there was a world-wide flight safety advisory to make an essential software upgrade in some A320 and A321 planes, Philippine airlines responded promptly. The warning was an indicator of a possible data inconsistency within the flight control systems and the regulators ordered the grounding of the afflicted planes on a temporary basis.
Philippine Airlines, Cebu Pacific, and AirAsia Philippines were some of the ones that had to halt several of its flights as the maintenance teams did an immediate update. The precautionary cancellations were necessary to guarantee the safety of passengers. The airlines pointed out that no flights would take place until all systems were upgraded and had been passed by regulatory bodies.
Thousands of passengers affected by the cancellation of 82 flights had their travel plans during the weekend. There were increased delays at the airports and the travellers were seeking help with:
The airlines deployed contingency teams to accommodate the increased number of customer care requests. Most passengers also valued transparency and safety-first communication by Philippine carriers even though it was inconvenient.
The Philippine airlines responded efficiently and provided elaborate advisories but Malaysia Airlines has not made a statement on the same technical problem, despite the fact that other airlines in the region are already evaluating the possibility of planes being impacted by the advisory.
This has resulted in increasing apprehension among passengers who are flying in and out of Malaysia or to the airline as connections providers in the Southeast Asian region because of the lack of communication. Since the aviation networks in the region are interconnected, travellers are concerned about the likelihood of last minute cancellations or delays later in case Malaysia Airlines is later discovered to be affected.
Even though it may not directly affect Malaysia Airlines, issuing a clarification would aid in assuring the passengers that it is not affected and keep the speculation at bay according to industry observers.
To manage the disruption successfully, the travellers are recommended to:
The airline websites and customer communications channels are constantly being updated as aircrafts undergo software fixes.
Majority of the affected airlines have flexibility plans like free rebooking, refunds or credit conversion.
Passengers who use multi-carrier itineraries should keep an eye on the announcements until Malaysia airline offers clarity.
The inconvenience is unfortunate but highlights the fact that the aviation industry takes the issue of high safety standards seriously.
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