Changi Airport in Singapore has been facing delays and longer-than-usual wait periods at its terminal checks, aggravating passengers and pushing the airport administration to take action.
According to sources, the delays have been caused by the Immigration and Checkpoints Authority’s (ICA) delayed clearance procedures, resulting in lengthier lines and wait times for travelers.
At peak hours, delays of up to 45 minutes have been observed at Terminal 4, where the problem has been especially serious. Travellers have resorted to social media to vent their ire, with some demanding for modifications to the approval procedure.
Changi Airport Group (CAG) has stated that it is collaborating closely with the ICA to address the delays and enhance the overall passenger experience. Also, the airport authorities has recommended passengers to arrive early and to allow extra time for clearance procedures, particularly during peak periods.
A representative with CAG stated, “We apologize for any inconvenience caused to our guests and will continue to work with our partners to minimize waiting time and improve the travel experience.”
In addition to acknowledging the problem, the ICA has stated that it is deploying more personnel to assist with clearance procedures at busy periods.
A representative for the ICA stated, “We are aware of the inconvenience caused to travelers and are working with our partners to improve the issue. We ask for travelers’ understanding and patience as we continue to improve our clearance procedures.”
The delays at Changi Airport’s terminal checkpoints are a result of Singapore’s efforts to revive its tourism sector, which has been severely impacted by the COVID-19 outbreak. The city-state is progressively reopening its borders to international travelers, but recent delays may impede efforts to recruit tourists.
Changi Airport is widely recognized as one of the world’s finest airports, renowned for its efficiency, cleanliness, and passenger satisfaction. According to Skytrax, the airport has been named “World’s Best Airport” for eight consecutive years, between 2013 and 2020.
Changi Airport remains committed to providing its passengers with a world-class travel experience, and is working to ensure that its terminal checkpoints operate smoothly and effectively.